Shipping policy
Last updated 12 August 2026We ship within the United States only. We do not currently ship internationally, and we cannot ship to freight forwarders.
What shipping costs
Flat rates by weight band. The band is worked out from what’s in your cart and shown at checkout before you pay — there’s nothing to choose and nothing to calculate.
| Band | Typically | Rate |
|---|---|---|
| Compact | Helmets, reserves | $35 |
| Bulky | Harnesses | $75 |
| Wing | Wings | $89 |
| Heavy | Motors, large accessories | $165 |
Mixed carts pay one rate — the heaviest band in the cart. Order a helmet with a wing and you pay $89 once, not $35 plus $89. Rates reflect what it actually costs to get bulky gear across the country; a wing in its bag is charged by size as much as weight.
Complete paramotors are not sold through checkout
Complete units ship freight, not parcel, and freight cost depends on where you’re going and what’s at the other end. Those listings carry a Request a quotebutton instead of Add to cart. Tell us where you’re based and we’ll come back with the real delivered number — no surprise charges after the fact.
Sales tax
We do not currently collect sales tax at checkout. Any tax owed on your purchase is your responsibility.
Processing and delivery
Checkout shows an estimated 3–8 business daysin transit. That is the carrier’s window, not a guarantee, and it does not include the time we take to pack and hand the order over.
TODO(owner) — Confirm the real order-processing window (how many business days between payment and handover to the carrier) and whether it differs for items that come in from a manufacturer rather than off your shelf.Tracking
You get a confirmation email when you order and tracking when it ships. If tracking hasn’t arrived and you think it should have, tell us — a pilot reads that inbox.
Damage in transit
Inspect your order when it arrives. If something turns up damaged, photograph the packaging and the item before unpacking further and contact us the same day — carrier claims get much harder once the box is gone.
TODO(owner) — Confirm the damage-reporting window you want to commit to (24h? 48h? 7 days?) and who files the carrier claim — you or the customer.Wrong address
We ship to the address entered at checkout. If it’s wrong, contact us immediately — once a parcel is with the carrier we may not be able to redirect it, and re-shipping a returned parcel is charged again at the rates above.